WishDesk
Support
Need help? Write to us — we usually reply within two business days.
Email: [email protected]
Please include the model of your iPhone, your iOS version and a short description of what happened. A screenshot helps a lot.
Frequently asked questions
The image of a product I saved did not appear. Why?
Most stores expose their product information publicly and WishDesk reads it on save. A small number of stores block automated readers or render their pages entirely in JavaScript. When that happens, you can: try the link again (occasional timeouts), open the link in the browser and confirm it loads, or edit the item by hand and paste an image URL into the Review screen.
If a specific store always fails for you, please send us the link — we improve the scanner for stores that show up often.
My wishlists do not appear after signing in on a new device.
Open the Profile area and tap "Refresh data". If the lists still do not show, sign out and sign in again to force a full cloud pull. If the issue continues, please contact us with the email used on the account.
How do I share a list with another person?
Open the list you want to share, scroll to "Compartilhamento da lista" and tap "Share access". WishDesk generates an invite link you can send to the other person. They can accept the invite and become an editor or viewer of that list.
How do I publish a list in the public Hub?
Open the list and tap "Publish in Hub". The list becomes visible to other users in the Explore section grouped by category. You can unpublish at any time — the public copy is then removed from the Hub.
Price alerts: do they work in the background?
Yes, when you are signed in and have at least one item with a purchase link. The cloud function checks prices every 12 hours, records history, and pushes a notification when a tracked item changes price. You can disable alerts at any time in the Profile area.
How do I export my data?
In any list, tap the toolbar action "Export CSV". This downloads a CSV with all items in that list including links, prices, brand, model, status, priority, tags and notes.
How do I delete my account and data?
Open the Profile area in the app, expand "Delete account and data", type DELETE to confirm, then tap "Delete my account". The cloud function removes your account, wishlists, items, price history, alerts and push tokens. Full instructions are at /delete-account.
What if I forgot my password?
Open the sign-in screen and trigger "Send reset email" with your account email — Supabase Auth will email a recovery link. If the email does not arrive in 5 minutes, check the spam folder, then contact us so we can re-trigger it.
I found a bug or want to report a list in the Hub.
For bugs, email us with a short description and a screenshot. For Hub content, open the offending list and tap "Reportar" (or "Bloquear criadora" to hide everything from that author). Reported lists are deprioritized and reviewed periodically.
System status
If multiple things are failing at once, our cloud provider (Supabase) may be having an incident. You can check status.supabase.com for live status of the database, authentication and edge functions. The app keeps working offline; cloud sync resumes once the incident is resolved.
Suporte em portugues
Escreva para [email protected] com o modelo do iPhone, versao do iOS, link do produto que deu problema e uma breve descricao. Costumamos responder em ate dois dias uteis. Tambem dá pra exportar suas listas em CSV pelo proprio app (botao "Exportar CSV" na barra de ferramentas) e excluir a conta e dados em "Perfil → Excluir conta e dados".
Soporte en espanol
Escribenos a [email protected] con tu modelo de iPhone, version de iOS, enlace del producto y una breve descripcion. Solemos responder en hasta dos dias habiles. Tambien puedes exportar tus listas en CSV desde la app (boton "Exportar CSV") y eliminar la cuenta y datos en "Perfil → Eliminar cuenta y datos".